Last updated October 19, 2022
What can we help with?
2 Year warranty policy
Free 90-day return
A full refund guarantee can be made within 90 days from the date of purchase. We provide one year for the maintenance warranty.
2 Year Limited Warranty Policy
Elegtime is committed to quality. Each Elegtime device is rigorously tested for quality and performance. Our limited, 2-year warranty covers defects in the materials and workmanship of your device.
The 2-year limited warranty is valid for you alone, the original purchaser, and cannot be transferred.
What is not Coverd by this 2-year Limited Warranty
This limited warranty does not cover below:
Failure caused by abuse or misuse
Improper care, impact or insertion of foreign objects
Vandalism, improper storage, improper
Incorrectly performed maintenance or repair
Application of harmful chemicals
Acts of God, fire, water, abrasives, negligence
Failure to follow manufacturer’s instructions, loss of the device
Normal wear and tear, alteration, overuse
Professional use, commercial use.
How Long does this Limited Warranty Last
The limited warranty begins on the date of purchase and expires 2 year later.
How to Start a Warranty Claim
To get a Warranty claim started:
Contact us: Leave messages to us. There, you’ll find specific instructions about how to begin a Warranty claim. Please have your order number, the Product serial number, and your proof of purchase handy.
Take photos or a video for your Product: Before you ship your product back to us for a Warranty claim, try to leave some evidence for yourself to prove your device is okay before you sent it back. (including photos or videos)
Prepare your Product for Shipment: Pack your product in the shipping materials (e.g., a shipping box or shipping label) we provide you to deliver your product back to us. Once we receive your product, we’ll determine if it has a defect or malfunction covered by our warranty.
If your product conforms to our warranty policy. We repair or replace a new one for you and that is free.
This warranty gives you specific legal rights. You may also have other rights based on your jurisdiction. This warranty does not affect the rights you’re provided by your jurisdiction concerning the sale of consumer goods.